IT’S NOT ABOUT YOU

September 14, 2017
IT’S NOT ABOUT YOU

I am having phone issues, first I was mad…. then I decided to make it an adventure!!! Lost pictures, granddaughters first birthday, sad sad face.  Contacts that I have had from 2 phones ago.  I have gone into SPRINT 3 times now.  First off SPRINT was WONDERFUL…They replaced my phone and gave me a loaner phone.  So it’s not them.The young man I spoke with yesterday was getting very defensive.  (It’s not about you) he was feeling inadequate that he couldn’t help me.  I told him that I just wondered if it was me?  If there was something I needed to do to import.  Oh, then he looked at my phone and showed me some things.  Still no luck, I asked if there was someone I could talk to, again he was offended and said “no, if I don’t know it, no one else here will”.  I realized he was feeling defensive again and this had nothing to do with him.  It is an Iphone, I said how about the cloud, is there someone who knows about that?  Oh he said “the Apple Store” Oh I said, “Thank you what a wonderful idea.

This was hard work and in the past I would have taken it personally too and would have left mad.  I love it that I can now look at a situation and realize not only is it not about me, but I can diffuse someone who is taking my situation personally.  I walked away loving the SPRINT store and all they had done for me and excited for my next adventure at the Apple Store!!