I am having phone issues, first I was mad…. then I decided to make it an adventure!!! Lost pictures, granddaughters first birthday, sad sad face. Contacts that I have had from 2 phones ago. I have gone into SPRINT 3 times now. First off SPRINT was WONDERFUL…They replaced my phone and gave me a loaner phone. So it’s not them.The young man I spoke with yesterday was getting very defensive. (It’s not about you) he was feeling inadequate that he couldn’t help me. I told him that I just wondered if it was me? If there was something I needed to do to import. Oh, then he looked at my phone and showed me some things. Still no luck, I asked if there was someone I could talk to, again he was offended and said “no, if I don’t know it, no one else here will”. I realized he was feeling defensive again and this had nothing to do with him. It is an Iphone, I said how about the cloud, is there someone who knows about that? Oh he said “the Apple Store” Oh I said, “Thank you what a wonderful idea.
This was hard work and in the past I would have taken it personally too and would have left mad. I love it that I can now look at a situation and realize not only is it not about me, but I can diffuse someone who is taking my situation personally. I walked away loving the SPRINT store and all they had done for me and excited for my next adventure at the Apple Store!!